An easy and prompt system for aged care to ensure confidential yet transparent process of feed back acknowledgement and complaint resolution.
Effectively document and communicate your organisation’s ongoing quality projects. Adopt a result focused monitoring and analysis of your organisation’s improvement plans within a definite time frame.
This tool empowers you to conduct consumer and staff surveys regularly and systematically. Customised to suit your needs tailored surveys can help you identify the areas of improvements and effectiveness of the action plan within your service.
Promote a culture of reporting within your organization that is easy to access and capture all relevant information regarding specific incidents and near misses. Comprehensively oversee the organisational governance by effectively managing all non-clinical incident reports with one system.
Ensure safe and quality delivery of care by effectively acknowledging the incident , preventing and managing the risks and minimizing the recurrence.
An easy reporting system to communicate incidents involving staff members to ensure the safety of the staff along with residents.
Capture the incidents relevant to your organization for easy benchmarking with PCI and risk management.
Provide a safe service environment for staff and residents with early hazard notification and control measures.
An easy tool to manage your orgnisational risks by comprehensively rating the residual risk, evaluating the mitigation startergies and action plan implemented.
Our interactive feedback system helps you analyse feedback and assists you with continuous improvement.
Provides an open and safe avenue for consumers & their representatives to provide feedback
Demonstrates that consumer feedback is welcome and that you care for them
Assists with continuous improvement & building better relationship with consumers
Meets standards by showing that an effective Feedback Management System is in place
Resolution focused Online Quality Management System
Saves time and effort of handling paper feedback forms
Helps with strategic planning and overall management of aged care services
Consumer experience report as per aged care Quality Agency template
Company overview report for senior management
Regional overview report
Individual facility report
Individual resident report
Periodic consumer experience report
Quality management report with actions taken for resolution
Industry average report and more
" An amazing tool. Simple and easy to get feedback from residents and families. Graphical reports are a great way to track areas of further improvement.
" Centrim Life has made a huge improvement to our Quality management/feedback system and we are really enjoying using the program
Funding Co-Ordinator / Quality management Officer - Harbisons
" Loved the one click online reporting as per aged care consumer experience report template. Real time saver !!!
" Highly recommend using Centrim, its made communication between residents and family easier to maintain. Centrim has made changes to it’s reporting system which helps family follow residents finances/petty cash without the confusion. The Support Team are just a phone call away and are always happy to help with any issues with face.
Kaloma Home for the Aged
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